Customer service at the front desk was top notch everyday. They even called everyday and paid a cab to bring me to a local company I was working at for the week. Room rate was very reasonable. The room itself was spacious enough and the bed very comfortable. The bathroom had an awesome tub and separate shower and these were always clean but thats about all the housekeeper did. They definitely did not vacuum the bedroom floor and a fruit bowl wasn't refreshed despite the fruit going moldy after several days in the heat. If you don't leave a room key in the slot inside the door, power does not stay on including the air conditioning. Breakfast in the morning was pretty decent with a fair variety and good quality. Overall, I'd recommend this hotel to anyone visiting this area of New Taipei.